I still haven’t received my refund.

You’re still waiting on your refund, right? We know this can be annoying!

Once your items have been RECEIVED BY THE WAREHOUSE, it can take up to 7 days for your order to be processed and your refund to be actioned.

It can then take 5 days for your refund to appear in your account after the refund has been processed.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

But if you need to get in touch with Customer Support about your return, please include in your message:

  1. Proof of postage (like a receipt)

  2. The tracking number

  3. Your order number

Contact Our Team Now!

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When buying items as gifts for birthdays or Christmas, fill out this form to request a video-access membership account for the receiver.

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