Let’s start at the beginning. Goods – such as the Dopamineo products you buy – can’t simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.

If Customs Duty is payable to your territory, you’ll be responsible for paying it to the authorities, so Dopamineo isn’t involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a ‘low value threshold’ below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

AND IF I DON’T PAY THE CUSTOMS DUTY? 

If, for whatever reason, you refuse the customs fee and the parcel is returned back to Dopamineo, a shipping and handling fee may be deducted from your refund. If you’re still unsure on whether you’ll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

WHAT IS SALES TAX? 

Good question. Sales Tax – also known as VAT or GST depending on where you live – is a tax charged on the supply of goods or services. 

*VAT is included for orders in the USA and worldwide.

All shipments are sent DDU “Delivery Duty Unpaid”. DDU means that you (the receiver) will get contacted by customs once their shipment arrives. It is the customer’s responsibility to settle any customs charges in order to release the shipment.