What is Customs Duty?

When goods like Dopamineo products cross borders, local customs authorities may charge Customs Duty. This fee varies by country and depends on factors like product type and value. Many countries have a low-value threshold, exempting small orders from duty.

If Customs Duty applies, you (the buyer) are responsible for payment—Dopamineo doesn’t collect or control these charges.

We ship from both the U.S. and the U.K. using Delivered Duty Unpaid (DDU), meaning your country may charge additional fees at delivery. U.S. and U.K. customers are exempt from customs fees since we ship from these locations, except for EU IOSS member countries where VAT is prepaid for orders under €150.

What If I Don’t Pay Customs Duty?

If you refuse to pay customs fees and your order is returned to us, a shipping and handling fee may be deducted from your refund. To avoid surprises, check with your local customs office before ordering.

What is Sales Tax?

Sales Tax (VAT/GST) is a tax on goods and services.

• U.S. and U.K. orders include VAT where applicable.
• For other regions, taxes and duties depend on local regulations.

Customs Fees by Region

We ship from both the U.S. and U.K.

• U.S. & U.K. customers: No customs fees.
• EU orders under €150: VAT prepaid via IOSS, no extra customs fees on delivery.
• EU orders over €150: DDU applies—customs fees may be due at delivery.
• Other international orders: DDU applies, meaning customs duties and taxes may apply.

Dopamineo does not collect or receive customs fees—these are applied by your country upon import. Check your local fees before ordering.